Real Time Support Status
We're committed to meeting our customers' needs through our dedicated support team. Whether you have an occasional question or need assistance on a more regular basis, we're here to support you. Get in touch with our support team here or call 408-837-0116.
Average Wait Time
Time to First Response (TFR) by channel
| Wait Time (seconds) | Week |
|---|---|
| 0 | |
| 20 | |
| 40 | |
| 60 | |
| 80 | |
| 90 | |
| January 18, 2026 | |
| January 25, 2026 | |
| February 8, 2026 | |
| February 15, 2026 | |
| February 22, 2026 | |
| March 8, 2026 | |
| March 15, 2026 | |
| March 22, 2026 | |
| March 29, 2026 | |
| April 5, 2026 | |
| April 12, 2026 | |
| February 1, 2026 | |
| March 1, 2026 |
Response Time (Minutes)
| Week | Response Time (minutes) |
|---|---|
| 0 | |
| 20 | |
| 40 | |
| 60 | |
| 80 | |
| 100 | |
| 120 | |
| March 15, 2026 | 27 |
| March 22, 2026 | 25 |
| March 29, 2026 | 29 |
| April 5, 2026 | 24.5 |
| April 12, 2026 | 24 |
How fast do we resolve inquiries?
| Minutes | Week |
|---|---|
| 0 | |
| 20 | |
| 40 | |
| 60 | |
| 80 | |
| 100 | |
| March 8, 2026 | 5.5 |
| March 15, 2026 | 25.1 |
| March 22, 2026 | 5.2 |
| March 29, 2026 | 5.1 |
| April 5, 2026 | 5.12 |
| March 1, 2026 | 5.03 |
How well do we resolve customer inquiries?
Resolution Rate: 90.24%
| Weeks | Resolution Rate (%) |
|---|---|
| 0 | |
| 20 | |
| 40 | |
| 60 | |
| 80 | |
| 100 | |
| February 15, 2026 | 88.04 |
| February 22, 2026 | 90.29 |
| March 8, 2026 | 93.18 |
| March 15, 2026 | 92.79 |
| March 22, 2026 | 94.19 |
| March 29, 2026 | 87.34 |
| April 5, 2026 | 91.39 |
| March 1, 2026 | 91.36 |
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