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# Real Time Support Status

We're committed to meeting our customers' needs through our dedicated support team. Whether you have an occasional question or need assistance on a more regular basis, we're here to support you. Get in touch with our support team [here](https://support.clipboardhealth.com/hc/en-us/requests/new) or call [408-837-0116](tel:835:4088370116).

## Average Wait Time

### Time to First Response (TFR) by channel

| Wait Time (seconds) | Week                  |
|----------------------|----------------------|
|                      | 0                    |
|                      | 20                   |
|                      | 40                   |
|                      | 60                   |
|                      | 80                   |
|                      | 90                   |
| January 18, 2026    |                      |
| January 25, 2026    |                      |
| February 8, 2026    |                      |
| February 15, 2026   |                      |
| February 22, 2026   |                      |
| March 8, 2026       |                      |
| March 15, 2026      |                      |
| March 22, 2026      |                      |
| March 29, 2026      |                      |
| April 5, 2026       |                      |
| April 12, 2026      |                      |
| February 1, 2026    |                      |
| March 1, 2026       |                      |

### Response Time (Minutes)

| Week                  | Response Time (minutes) |
|-----------------------|-------------------------|
|                       | 0                       |
|                       | 20                      |
|                       | 40                      |
|                       | 60                      |
|                       | 80                      |
|                       | 100                     |
|                       | 120                     |
| March 15, 2026       | 27                      |
| March 22, 2026       | 25                      |
| March 29, 2026       | 29                      |
| April 5, 2026        | 24.5                    |
| April 12, 2026       | 24                      |

## How fast do we resolve inquiries?

| Minutes              | Week                  |
|----------------------|----------------------|
|                      | 0                    |
|                      | 20                   |
|                      | 40                   |
|                      | 60                   |
|                      | 80                   |
|                      | 100                  |
| March 8, 2026       | 5.5                  |
| March 15, 2026      | 25.1                 |
| March 22, 2026      | 5.2                  |
| March 29, 2026      | 5.1                  |
| April 5, 2026       | 5.12                 |
| March 1, 2026       | 5.03                 |

## How well do we resolve customer inquiries?

**Resolution Rate:** 90.24%

| Weeks                | Resolution Rate (%)  |
|----------------------|----------------------|
|                      | 0                    |
|                      | 20                   |
|                      | 40                   |
|                      | 60                   |
|                      | 80                   |
|                      | 100                  |
| February 15, 2026   | 88.04                |
| February 22, 2026   | 90.29                |
| March 8, 2026       | 93.18                |
| March 15, 2026      | 92.79                |
| March 22, 2026      | 94.19                |
| March 29, 2026      | 87.34                |
| April 5, 2026       | 91.39                |
| March 1, 2026       | 91.36                |

## 👋 Welcome to Clipboard!

Want to speak to a live human? Just choose one of the following options:

- I'm a professional looking for work
- I'm a workplace looking for staff